Lots of info below. Please save this for future reference.
Local Pickup Tomorrow!!
For those of you local to Colorado (or flying across the country perhaps?) that opted for the Local Pickup. I will see you tomorrow at Petrie's.
If you are unable to make it... Things happen. I hope to see you there, but if you can't, please email us asap ([email protected]) so I can know whether you want your items shipped to you, or ask the store to hold them for you.
Click the image above ^ to view the Facebook event.
I am unsure if the local fulfillment centers are sending out tracking numbers. If you need yours, it can take time for me to get them for AU/NZ, Canada, and Asia before I can inform you.
CAN - Complete.
UK (and world) - All orders have been dispatched. Many of you have reported receiving yours. UK orders are generally received within 2-3 days. I've received news of Post Office Strikes in the UK on 9, 11, 14, 15, 23 and 24th of December. GamesQuest is taking extra steps to address this, but if your package is a bit late, it should still arrive shortly. Delivery times for the rest of the world can vary greatly by location.
EU - All orders have been dispatched or presented to the carrier for dispatch. Some of you are commenting that you are receiving yours.Â
AU/NZ - This still shows as pending in the system, but Aetherworks posted an update on their facebook page that items are packed and should be picked up by AusPost soon. "If a project is completed, it may still be a few days to receive a tracking notification email as this is generated by AusPost."
Asia - I don't have a more detailed update at this time, unfortunately. I will try to get one to you next week,
US - We are still making progress and are about 70% complete with fulfilling all orders. I believe we will be done next week. Remember, we are sending orders out via USPS Priority mail so they are quick to deliver (2 - 5 days) once they are out of our garage. We still fully expect everyone to get your rewards in time for the holiday. Thank you for your patience as we continue to push through.Â
Lost Mail, Missing, & Damaged Items
Lost mail is one of the most frustrating things at this time of year. Hopefully you don't have issues with porch pirates. Sometimes there are mistakes - by us, with the manufacturer, Â and within the post offices playing football with packages. If you have missing or damaged items, or your mail is lost:
US - Send an email to [email protected] describing the issue. Send pictures if possible. We can start sending out replacements after the first phase of fulfillment is completed. For lost mail, follow up with USPS regarding any missing packages. Â https://www.usps.com/help/missing-mail.htm Non-US - Â In addition to sending an email to [email protected] to let us know, you can CC GamesQuest on the email ([email protected]) so they can coordinate with your local hub. And if you prefer, you can contact the relevant up directly with the following links.Â
Shipping Update. It's happening!!
over 1 year ago
– Fri, Dec 02, 2022 at 09:07:45 PM
Santa's elves are busy at work! Fulfillment and shipping are currently underway. We have confirmations from many of you about getting your tracking info and receiving your items. See details by region below.
Digital Downloads
Codes for the print-n-play digital PDFs available on itch.io went out last week. You should have them in your email. If not, check your spam folder and your BackerKit account (Lost your survey?)
General Shipping Info
The first phase of shipping includes pledges and pre-orders that completed their survey and finalized their info in early November. Any late pledges finalized after this will be in the second phase (we still expect you to receive your rewards before the holidays).
If you need to check your survey or have never received one, you can check the order using the survey recovery page! You can then enter your email address to receive another survey link.Â
If you have not received your tracking information yet, please wait on emailing us until we have said that all shipments have been completed for your region. Also, check your spam folders. If you are in the US, your tracking number will be attached to your BackerKit account/survey.
Update by Region
We are including the backer count by region so you might get an idea of the time it takes to complete each region.
AU/NZ - Fulfillment is underway with Aetherworks. (About 90 total backers in this region.)
CAN - Fulfillment complete with Pick and Pack Logistics. (About 185 total backers in this region.)
UK (andWorld)- Fulfillment in progress with ShipQuest. Many tracking numbers have been assigned. We anticipate to start shipping out orders to backers from next week. (About 250 total backers in this region.) It usually takes 2 - 7 days for orders to be delivered (in the UK) once dispatched.
EU - Fulfillment scheduled with ShipQuest. We anticipate to start shipping out orders to backers from next week. (About 360 total backers in this region.) It usually takes 2 - 7 days for orders to be delivered once dispatched.
ASIA - We anticipate to start shipping out orders to backers from next week with VFI Asia. (About 30 total backers in this region.)
US - We are making steady progress and are about 20% complete already. With about 4200 backers in the US, it will take us some time. You may notice others posting that they have received theirs and you still don't have a tracking number. Please be patient. We are sending orders out via USPS Priority mail so they are quick to deliver (2 - 5 days) once they are out of our garage. That's right, my family and I are doing this ourselves and taking the papercut beatings.Â
Here is our little garage warehouse / Santa's workshop. Our cute little elf doesn't help much, but is a great moral booster.
I think we need a few more decorations, hot cocoa, and some jingle bell rock!
Missing & Damaged Items
Sometimes there are mistakes - by us, with the manufacturer, Â and within the post offices. If you have missing or damaged items, Send an email to [email protected] describing the issue. Send pictures if possible. We can start sending out replacements after the first phase of fulfillment is completed.
Back to work!
We have a lot of work to do and will get back with you in our next update (either next Friday or the following Monday). Â Have a great weekend.
~Thomas, Sundial Games and family!
Shipping update, Accessory pages, PnP, and more
over 1 year ago
– Sat, Nov 19, 2022 at 05:45:59 AM
Hello Heroes,
We have some fun stuff to tell you as we are entering the holiday week...
Shipping
We will be shipping very very soon! Some countries are beginning next week. Some are likely to start after next week. In the US, we will be starting on the weekend after Thanksgiving. We will have better details by then.
Accessory Sheets
The Hero Book comes with some helpful pages for managing your hero while exploring space and adventuring through the galaxy. We made the hero sheets available to download and how have the Equipment Sheet, Inventory Sheet, and Karnack Ship sheet available for you.
I think we really failed to update everyone on one of our favorite stretch goals: The Equipment Stickers! Â I really should have done this before orders were locked.
These awesome stickers will come with the Hero Book.
These awesome stickers will come with the Hero Book.Â
We got some early samples and got to try them out. I am very happy with them. These will make managing your equipment, crew, and ship upgrades so much more fun. Â If you want one of these and your order is locked, reach out to [email protected].
Manufacturer Video
We got ahold of one more manufacturer video that we wanted to share with you.Â
I think my fascination with manufacturing videos started when I was younger and watched Mr. Rogers showing how crayons are made. It is even more exciting when it is something of your own creation.
Print-n-Play
We will be publishing the Print and Play PDFs next week!! Look out for a code in your email to claim them on itch.io. The email will come from BackerKit. Once released, you can always find your digital codes in your BackerKit Pledge Manager.
Locking your shipping address!
over 1 year ago
– Fri, Nov 04, 2022 at 08:27:34 PM
We’re getting ready to ship and need to lock down your address.
That means you have two days to update your shipping address in your BackerKit survey.
If you need to review your shipping address, you can return to your survey by clicking the link in your survey email or requesting your survey link under "Lost your survey?" on our BackerKit project page at https://2023-quest-calendar.backerkit.com.
If you haven’t answered your survey yet, you can still fill it out to get your rewards, but your shipment may be delayed.
We’re currently aiming to ship rewards at the end of November. If you need to change your shipping address, please make the changes in your BackerKit survey in the next two days.
Thanks!
🎃 Trick or Treat!! 👻
over 1 year ago
– Mon, Oct 31, 2022 at 01:43:40 AM
Peruse our page for the hero's character sheets. These PDFs can be printed out or saved to view digitally. For black and white printing, use the printer friendly ones.Â
Like last year, there is no sheet the the character in the prologue. Â You can use the blank sheet, or the one provided in the calendar.
The custom hero rules will be available later.
If you want to travel to Colorado Springs to pick up your rewards, we are hosting a local gathering where you can come meet the developer, talk about or play games, and shop at Petrie's for your holiday game giving needs.
If you want to attend and haven't selected to do so on BackerKit, or if you previously opted to attend but can no longer do so, shoot an email over at [email protected]. We can get your Backerkit set set up.Â
One of the best parts of being a game designer is seeing your ideas getting created. It must be like Dr. Frankenstein in the lab when his monster came to life. Â It is an amazing feeling seeing your creations taking form. These aren't in our hands yet, but will be soon.
Up Next
In the next update, we will release the additional sheets (Equipment, Inventory, and Karnack ship sheets) for you to use. have more manufacturer pics, and soon the Print-n-Play versions! We will also be locking addresses in a couple weeks.
